Frequently Asked Questions

National Claims Service is a team of licensed private adjusters and loss consultants who work on behalf of policyholders—not insurance companies. We assist with the preparation, filing, presentation, and negotiation of property insurance claims to help you receive the full and fair settlement you’re entitled to.

Insurance company adjusters represent the insurance carrier’s interests. Their job is to assess the claim and settle it at the lowest reasonable cost to the insurer. Our private adjusters represent you, the policyholder. We ensure that every detail of your loss is accounted for, that your policy is fully reviewed, and that your claim is properly valued.

The sooner, the better. Ideally, you should contact us immediately after a loss occurs. Getting us involved early helps avoid common claim mistakes, ensures all damage is documented thoroughly, and allows us to advocate for you from the beginning of the process.

We handle a wide range of residential and commercial property claims, including:

• Fire and smoke damage

• Water damage and flooding

• Storm, wind, and hail damage

• Theft and vandalism

• Business interruption

• Hurricane and natural disasters

• Large loss and complex claims

A loss consultant provides expert support on the technical side of insurance claims. This includes evaluating property damage, preparing scope of work documentation, reviewing policies, and advising on the best claim strategy. Loss consultants often work alongside attorneys and contractors to strengthen complex or disputed claims.

Yes. We regularly collaborate with attorneys, vendors, and restoration professionals to ensure every claim is supported with accurate documentation, expert insight, and the best possible representation. If you already have a legal or construction team, we’re happy to work with them.

Our fees are typically based on a small percentage of the final settlement amount, which means we only get paid if you do. We’ll always explain our fee structure clearly up front—no hidden charges, no surprises.

National Claims Service proudly serves clients nationwide, with a strong focus on regions impacted by natural disasters or large-scale property damage. Whether you’re a homeowner, business owner, or legal professional, we’re here to help.